Reference

Your Agreement With giga500 Starts Here

These Terms & Conditions set out what you can expect from us and what we need from you when you open and use a giga500 account.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessUpdated when policy changesContact us to clarify any clause
giga500 Your Agreement With giga500 Starts Here
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions include specific obligations on our side around how we store your account data, handle your payment details, and respond to requests for changes. Here is what that looks like in practice across four areas you should know before you start.

Data Retention

We keep account and transaction records for as long as required under applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Account Security

Your account is protected by OTP verification at login and at the point of withdrawal. Never share your PIN or OTP with anyone — our team will never ask for it directly.

Cookie and Session Policy

We use session cookies to keep you logged in and to remember your wallet preference — DANA, OVO, or GoPay — across visits. No tracking cookies are passed to third-party advertisers.

Requesting Changes

To update registered details such as your wallet number or email address, submit a request via live chat with supporting ID. Changes take effect after verification is complete.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or you need to dispute a decision made under them, our support team can walk you through the relevant section. Whether your question is about a DANA deposit hold, an OVO withdrawal review, or account suspension grounds, reach us through the channels below. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles terms clarifications, account queries and transaction disputes directly through live chat.

Email Support

Send a detailed message to our support address for written records of any terms dispute. Include your account ID and the clause you are querying.

Help Centre

Our Help Centre lists common terms questions with plain-language answers. Start there for fast context before opening a live support ticket.

Common Questions About Our Terms

These are the questions we hear most often about how our Terms & Conditions work. If yours is not listed here, our live chat team can point you to the relevant clause directly.

The core terms apply equally to all accounts. However, specific transaction clauses — such as processing steps and verification requirements — differ between DANA, OVO, and GoPay and are shown at point of use.

We will notify you by email and may suspend your account pending a review. The specific outcome depends on the nature of the breach. You can contact support to understand the grounds for any action taken.

Access depends entirely on whether local law in your region permits it. We do not make eligibility decisions — those follow the rules where you are located. Check your local regulations before opening an account.

We send a notification to your registered account whenever the terms change. A summary of what changed is included. Continuing to use your account after receiving that notice means you accept the updated version.

Contact our support team via live chat or email with your account ID. We will provide a summary of the data we hold on your account as required under applicable data-access obligations.

Reach out through live chat and quote the specific clause you believe applies. Our support team can escalate terms disputes to the relevant review team, and we aim to respond within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.