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How giga500 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and move through the platform — and what we do with it.

Account data collected at registrationDANA, OVO, GoPay transaction recordsCookie and device dataYour right to access or delete dataHow to contact us on privacy matters
giga500 How giga500 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to remove your information, our support team handles these requests directly. Reach us through live chat, email, or the in-account help form — whichever suits you. We aim to respond to data-related requests within a reasonable timeframe, and we'll confirm receipt so you know the process has started.

Live Chat Start a live chat session from any page on the platform. Describe your data request and our team will route it to the right place.
Email Support Send your privacy request by email with your registered account details. We confirm receipt and follow up with next steps.
In-Account Help Form Log into your account, open the help section, and submit a data request form. This links directly to your account record for faster handling.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Keeping your account data secure is not a footnote — it's part of how the platform runs. We apply SSL encryption to all data in transit, including payment interactions with DANA, OVO, and GoPay. Account access is protected by OTP verification, so any login attempt from an unrecognised device triggers a confirmation step before entry is allowed. Data retention follows the requirements set by applicable law in eligible regions, and we review stored records regularly to remove what is no longer needed.

SSL Encryption

All data moving between your device and our platform is encrypted in transit, including payment details you enter when using DANA, OVO, or GoPay.

OTP Account Access

Your account login uses OTP verification. An unrecognised device triggers a confirmation step before access is granted, reducing unauthorised entry risk.

Cookie Management

We use session and functional cookies to keep your account logged in and remember preferences. You can adjust cookie settings through your browser at any time.

Data Retention Policy

We hold your data only as long as required by local law and active account status. Once an account is closed, we follow a structured deletion schedule.

Common Questions About Your Privacy at giga500

These are the questions we get most often about how we handle personal data, what your rights are, and how to act on them. If your question is not here, reach us through live chat or the in-account help form and we'll get back to you.

We collect your name, email, phone number, and the wallet details — DANA, OVO, or GoPay — you link at registration. Device and session data is also logged for security purposes.

Yes. Your linked wallet number is stored to process deposits and withdrawals. It is used only for payment operations and is not shared with unrelated third parties.

You can. Submit a data access request through live chat, email, or the in-account help form. We will confirm receipt and provide your data within a reasonable timeframe.

Contact our support team with a deletion request. We process it in line with applicable local law — some records may be retained for legal or audit reasons before full removal.

We use session and functional cookies to keep your account working and preferences saved. You can manage or disable cookies through your browser settings at any time.

Data is shared only with payment processors handling your DANA, OVO, or GoPay transactions, fraud-prevention services, and where local law in eligible regions requires disclosure. We do not sell your data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.