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What You Agree To When You Use giga500

Using our platform means you have read and accepted the terms set out on this page. Access to our lobby, account wallet, and payment channels — including DANA, OVO, and GoPay — is subject to these conditions and available only where local law permits.

Eligibility by local lawDANA, OVO, GoPay wallet termsAccount data handlingPolicy update notices
giga500 What You Agree To When You Use giga500
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We apply account-level security to every session — login is protected by OTP verification sent to your registered phone number, and all payment activity through DANA, OVO, or GoPay is confirmed via your e-wallet PIN at the point of transaction. We do not store raw wallet credentials on our servers. If you want to know what data we hold on your account, you have the right to request a copy at any time through email or live chat.

OTP-Based Login Security

Every login session requires a one-time passcode sent to your registered number. This stops unauthorised access even if someone else knows your password.

Wallet PIN Confirmation

Deposits and withdrawals via DANA, OVO, or GoPay require PIN confirmation inside your wallet app. We never see or store that PIN — it stays between you and your e-wallet provider.

Data Retention Policy

We keep transaction records and account data for the period required by our internal audit rules. You can request a summary of what we hold or ask for deletion where local law allows it.

Right to Request Changes

You can ask us to correct inaccurate account details, update your linked wallet from OVO to GoPay, or remove your data on account closure — all handled through email or live chat.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to request a change to your account data, or need to flag a compliance concern, our support team handles all three. Reach us through live chat for urgent account issues, or use email for formal policy requests. Players in Bandar Lampung and across Indonesia can access support in English through any of the channels below.

Live Chat Support Open live chat from any page in the lobby. Use this for urgent account access issues, wallet disputes, or questions about how our terms apply to your DANA, OVO, or GoPay transactions.
Email for Policy Requests Send formal data access or deletion requests by email. Include your registered account number and the wallet type linked to your account — DANA, OVO, or GoPay — so we can verify ownership.
Account Settings Panel Minor profile changes — linked phone number, preferred wallet, notification settings — can be handled directly inside your account dashboard without contacting support.

Common Questions About Our Terms and Policy

These are the questions we hear most often about how our legal terms apply to accounts, wallet transactions, and data in Indonesia. If yours isn't here, our live chat team can walk you through it directly.

Account access depends on your location and whether local law in your region permits it. We do not accept accounts from restricted jurisdictions. Eligibility is confirmed during the registration step.

We hold your registration details, linked wallet type — DANA, OVO, or GoPay — and transaction history. You can request a copy of this data at any time by contacting us through email or live chat.

Yes. Send a deletion request to our support email with your account number and linked wallet. We process requests in line with our retention rules and local legal requirements.

Open live chat and provide your transaction reference number plus the wallet used — DANA, OVO, or GoPay. We check the transaction log and respond with a full record of what was processed on our side.

We share your data only to the extent needed to process payments through DANA, OVO, or GoPay. We do not sell account data or pass it to advertising networks.

We send a notice to the contact detail registered on your account before any material change takes effect. Continued use of the platform after the notice date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.